KYB / Production

KYB (Know Your Business) is the business-verification step between a sandbox account and a production account. You'll come here once per organization to submit company details, representatives, and supporting documents — and come back if the first submission is rejected or you need to monitor review status.

Where to find it

Sidebar → KYB / Production. Requires the kyb.read permission. Users without access see a locked state pointing them at an admin.

The page renders one of three states based on whether you have a KYB case:

• No case — a landing page explaining KYB with a Start verification button.
• Wizard open — the multi-step form while you fill it out.
• Active case — a status view showing where your submission stands.

Start KYB

1. On the landing page, review the list of what you unlock after approval (production instances, real-money transactions, production API keys, priority support).
2. Click Start verification under the Nora Verify card.
3. The page transitions into the KYB wizard with step 1 active.

Fill out company details

The wizard walks you through four steps with a progress indicator at the top:

1. Company details — company name, trading name, tax ID (CNPJ in Brazil), country (defaults to BRA), company type, and incorporation date.
2. Legal address — street, city, state, postal code, country.
3. Legal representatives — one or more people with name, role, email, and ownership percentage. Add as many as apply.
4. Documents — upload the files listed (articles of incorporation, tax registration, etc.).

Each step has Back and Next buttons; the last step has a Submit button. Your progress persists within the wizard session, but leaving the page mid-wizard loses it.

Submit case

1. On the Documents step, verify every required upload is attached.
2. Click Submit.
3. The wizard closes and the page transitions to the status view. Your case is now queued for review.

Check status

The status view shows:

• Current status badge: Pending review, In review, Approved, or Rejected.
• Submission metadata (company name, tax ID, submitted date).
• A reference number for support conversations.
• For rejected cases, the rejection reason.
• For approved cases, a call-to-action to provision your first production instance.

You can leave this page open during review — it refreshes when the status changes.

Retry on rejection

If your case is rejected:

1. Read the rejection reason in the status view.
2. Click Retry. The wizard reopens pre-filled with your previous answers so you only have to fix what was flagged.
3. Correct the offending fields and upload replacement documents.
4. Click Submit on the documents step.

Gotchas

• Production-gated. You only need KYB to move into production. Sandbox works without any KYB case.
• One retry at a time. A rejected case lets you retry once with prefilled data. Further rejections require starting a fresh case.
• Submission is one-way. Once submitted, you can't edit fields until the case is rejected and you click Retry. If you spot a mistake while in review, contact support.
• Representative ownership must total 100%. The list of representatives should cover the company's full ownership — missing or duplicated percentages will trip review.
• Review can take multiple business days. Status updates are pushed as webhooks (if you've configured them) and reflected on this page. Check the Webhooks page to subscribe.

See also

• Error handling (integrators) — where kyb_not_approved blocks offramp intents until this page flips to Approved.